CaptainFreeSpins PRIVACY STATEMENT

Introduction

This statement sets out how your data is used and processed through your use of this website and service. We respect and value all user privacy and only collect data in ways consistent with our obligations and your rights under the law.

This website is owned by EPIC Intent, a company registered in England under company number 13162704, with its registered office at 2 Manor Farm Court, Old Wolverton Road, Old Wolverton, Milton Keynes, Buckinghamshire, MK12 5NN. EPIC Intent is a wholly-owned subsidiary of SB Media Group Limited.

What Data Do We Process

We collect some or all of the following data for processing:

  • Identity Data: This includes your first and last name, social media profile, username, email address, and telephone numbers.

  • Transaction Data: This includes details of offers you have signed up for or subscribed to via the third-party links provided on this website.

  • Technical Data: This includes your device ID or information, cookie data, browser type and version, device time, operating system, IP address and location, and other technology on the devices you use to access the website.

  • Usage Data: This includes information about how you use our website, products, and services.

  • Non-Personal Data: This includes aggregated data, such as statistical or demographic data, which does not directly or indirectly reveal your identity. This data is used to analyze and assess website usage.

Why Do We Collect This Information

Under the General Data Protection Regulation (GDPR), we are required to have a lawful basis for using the above data. In using our website, we have a legitimate interest and, in some cases, consent to use your data for one or more of the following purposes:

  • To perform our obligations under the contract between us
  • To ensure that content from our site and any publications are presented in the most effective manner possible
  • To regularly review and update the services on our website to provide consumers with the best possible experience
  • For internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes
  • To comply with our contractual or legal obligations to share data by law or governmental order

We generally do not rely on consent as a legal basis for processing your data. However, if you subscribe to receive offers or other marketing communications from us via email or SMS, we will ensure we have your consent. You have the right to withdraw said consent at any time by contacting us.

How Do We Collect This Information

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may give us your identity, contact, and financial data by filling in forms or corresponding with us by post, phone, email, or otherwise. This also includes personal data when you:

    • Complete our offers form
    • Subscribe to marketing communications and/or set your preferences for email or SMS
    • Email our support team
    • Raise a complaint
    • Request information be sent to you

  • Indirect Interactions: We may collect other types of data, as highlighted above, when you interact with our website. This is collected through cookies, server logs, and other similar technologies. We may also receive this data if you visit other websites that use our cookies or tracking technologies.

Who Do We Disclose Your Data To?

All parties who process your data are subject to strict obligations to respect and maintain security and confidentiality and to treat your personal data in accordance with the law. We do not allow our third-party service providers, partners, agents, subsidiaries, or employees to use your personal data for their own purposes, and we only permit them to process personal data for specific purposes and in accordance with our instructions.

There are times we may share your personal data with other companies in our group to deliver one or more of the purposes for which we collect the personal data (as highlighted above).

Separately, we may sometimes need to share your personal data with contracted third parties who assist us in delivering our services. The information we share is restricted to only the personal data required for them to fulfill their services. These companies may include:

  • IT companies that support our website and business systems
  • Marketing companies, which enable us to manage our electronic communications
  • Contracted partners and affiliates who provide marketing communications containing deals, discounts, free-to-enter competitions as well as; lifestyle, sports and gambling offers
  • Customer service providers who manage and coordinate all customer queries, complaints, and inquiries on our behalf
  • Professional advisers, i.e., auditors, bankers, lawyers, and insurers, who provide tailored services to assist with our business operations

In limited circumstances, we may be legally required to share personal data, including yours, if we are involved in or complying with legal obligations, a court order, or the instructions of a government body.

Where your personal data is transferred outside the EEA, we will take additional technical and organizational steps to ensure your personal data is treated just as safely and securely as it would be in the UK or EU.

Third-Party Offers – Our website contains links to contests, special offers, or other events on third-party websites. If you provide your personal data by subscribing to or interacting with that third-party link, you grant them permission to use it for the purposes of that promotion. CaptainFreeSpins does not control the use of any personal data submitted to a third party and accepts no liability or responsibility for such provision.

How Long Do We Keep Your Data For?

Your personal data will not be held any longer than necessary to fulfill the purposes for which we collected it. We will always follow the relevant statutory retention limits for personal information. When the retention period ends and your data is no longer needed, or has been requested to be deleted, it will be deleted or anonymized.

In some instances, we may anonymize your data to ensure it can no longer be associated with you, while still allowing it to be used for statistical analysis and business planning.

How Can You Access Your Data – Your Data Subject Rights

To know what personal data we hold about you, you can submit a ‘Data Subject Access Request’ for details of that personal data and a copy of it.

All requests must be made in writing by email or by completing the DSAR form on our website. These can be sent to our Data Protection Lead at [email protected].

We will respond to your request within one month of receiving it. For complex requests, more time (up to three months) may be needed from the date we receive your request.

If you are not satisfied with our response or believe we are not processing your personal data legally, you may file a complaint with the Information Commissioner’s Office (ICO) via https://ico.org.uk/make-a-complaint/.

How Do We Protect Your Personal Data?

We implement several security measures to safeguard your personal data, using appropriate technical and organizational measures, including:

  • Data encryption between services within our system and those provided by third parties
  • Firewalls restricting inbound and outbound network traffic
  • File encryption on all database servers with restricted file access

Please note that no transmission of information over the Internet or wireless networks can be 100% secure. You, therefore, acknowledge that there are limitations to security and privacy that are beyond our control.

We have robust procedures to deal with any suspected data breach. If a breach occurs, we will notify you and the relevant regulatory authority if legally required.

Cookies and Similar Technologies

We use cookies on our website to provide you with the best experience and improve our site and its content. By continuing to browse the site, you agree to our use of cookies.

A cookie is a small file of letters and numbers stored on your browser or computer hard drive. Other storage technologies can include web beacons (a transparent graphic image placed on our website to monitor user behavior) or pixels (a code placed on our website that triggers a cookie and calls an application on a media-buying platform to download a cookie on your browser, if your settings allow it).

To learn more about cookies and protecting your privacy, visit www.aboutcookies.org.

In delivering our website, we use the following cookies:

  • Strictly Necessary Cookies: This is required for the operation of our website, i.e to allow users to subscribe to receive offers. These are necessary for the website to function and cannot be switched off in our systems. You may be able to set your browser to block or alert you about these cookies, however, doing so will mean some parts of the website will not work.

     

  • Performance Cookies: This allows us to recognise and count the number of visitors, how they move around the website and which areas are more popular than others. This helps to improve the way the website works. The information these cookies collect is aggregated and anonymous – without it we do not know when you have visited our website and cannot monitor its performance.

  • Targeting Cookies: This records your visit to our website and the links you have interacted with. We use this information to make our website and advertising more tailored to your interests. They do not store personal information but are based on uniquely identifying your browser and internet device.

Please note, third parties may also use cookies over which we have no control, i.e. Google Analytics. These are likely to be performance or targeting cookies. 

You may avoid the use of cookies by configuring your web browser to either delete or block them, this, however, may affect the quality of your use of the website. 

Changes to This Policy

We may update this Privacy Statement from time to time in line with any updates made to our service which expands the sharing or use of your personal data in ways that have not been disclosed to you already. In the event of an update, all changes will be made available via our website.